QUANTEQ SOLUTIONS is looking for growth oriented candidates to join our dynamic
customer support team & represent us to our international clients!
International Processes (Logistics)
Full training, support & opportunity for growth
Customer Support Executive Responsibilities:
● Resolve product or service problems by clarifying the customer’s complaint;
determining the cause of the problem; selecting and explaining the best solution to
solve the problem; expediting correction or adjustment; following up to ensure
resolution
● Maintain financial accounts by processing customer adjustments
● Recommend potential services or actions to clients by collecting customer
information and analysing customer needs
● Prepare service reports by collecting and analysing customer information
● Contribute to team effort by accomplishing related results as needed
● Manage large amounts of incoming calls
● Identify and assess customers’ needs to achieve satisfaction
● Build sustainable relationships of trust through open and interactive communication
● Provide accurate, valid, and complete information by using the right methods/tools
● Handle complaints, provide appropriate solutions and alternatives within the time
limits, and follow up to ensure resolution
● Keep records of customer interactions, process customer accounts, and file
documents
● Follow communication procedures, guidelines, and policies
● Go the extra mile to engage customers
● Resolve customer complaints via phone, email, mail, or social media
● Use telephones to reach out to customers and verify account information
● Greet customers warmly and ascertain problem or reason for calling
● Advise on company information
● Take payment information and other pertinent information such as addresses and
phone numbers
● Act as the company gatekeeper
● Suggest solutions
● Attempt to persuade customer to reconsider cancellation
● Utilise computer technology to handle high call volumes
● Work with customer service manager to ensure proper customer service is being
delivered
● Close out or open call records
● Compile reports on overall customer satisfaction
● Read from scripts
● Handle changes in policies or renewals
Customer Support Executive Requirements:
● Proven customer support experience
● Strong phone contact handling skills and active listening

● Familiar with CRM systems and practices
● Customer orientation and ability to adapt/respond to different types of characters
● Excellent communication and presentation skills
● Ability to multitask, prioritise and manage time effectively
● Competency in microsoft applications including word, excel, and outlook.
● Able to work comfortably in a fast paced environment.
Job Type: Full-time
Job Types: Full-time, Regular / Permanent,
Ability to commute/relocate:
● Gurgaon 122001, Haryana: Reliably commute or planning to relocate before
starting work (Required)
Schedule:
● Day shift
● Morning shift
● Rotational shift
Education:
● Bachelor’s (Preferred)
Experience:
● International Calling: 1 Year (Preferred)
● Customer service: 2 years (Preferred)
Language:
● English (Required)