Customer Support Executive

Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Maintain financial accounts by processing customer adjustments

Recommend potential services or actions to clients by collecting customer information and analysing customer needs

Prepare service reports by collecting and analysing customer information

Contribute to team effort by accomplishing related results as needed

Manage large amounts of incoming calls

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid, and complete information by using the right methods/tools

Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies

Go the extra mile to engage customers

Resolve customer complaints via phone, email, mail, or social media

Use telephones to reach out to customers and verify account information

Greet customers warmly and ascertain problem or reason for calling

Advise on company information

Take payment information and other pertinent information such as addresses and phone numbers

Act as the company gatekeeper

Suggest solutions

Attempt to persuade customer to reconsider cancellation

Utilise computer technology to handle high call volumes

Work with customer service manager to ensure proper customer service is being delivered

Close out or open call records

Compile reports on overall customer satisfaction

Read from scripts

Handle changes in policies or renewals

Customer Support Executive Requirements:

Proven customer support experience

Strong phone contact handling skills and active listening

Familiar with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multitask, prioritise and manage time effectively

Competency in microsoft applications including word, excel, and outlook.

Able to work comfortably in a fast paced environment.

Job Type: Full-time
Job Types: Full-time, Regular / Permanent,

Ability to commute/relocate:

Gurgaon 122001, Haryana: Reliably commute or planning to relocate before starting work (Required)

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